Account Sign In Help | FAQs for Signing into Your Account

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Sign In Help

Below are the top FAQs for signing into your account.

(Customer service does not have access to reset your password.)

I forgot my username or password.

I haven't received my password reset email.

I forgot the answer to my security question.

I need a verification code. (Or I no longer have access to the email account for my TaxAct Account.)

What is a verification code and how is it used?

How do I avoid having to enter a verification code every time I sign in to TaxAct?

How do I update my password or security Q&A?

I want to receive verification codes via text message. Where do I enter my phone number in my account?

Why did I receive an email about signing in from a new location?

I’ve been locked out of my account. How do I unlock it?

What is TaxAct doing to protect my account and information?

Can I change my username?