Sign In Help

Below are the top FAQs for signing into your account.

(Customer service does not have access to reset your password.)

• I forgot my username or password.


• I haven't received my password reset email.


• I forgot the answer to my security question.


• I need a verification code. (Or I no longer have access to the email account for my TaxAct Account.)


• What is a verification code and how is it used?


• How do I avoid having to enter a verification code every time I sign in to TaxAct?


• How do I update my password or security Q&A?


• I want to receive verification codes via text message. Where do I enter my phone number in my account?


• Why did I receive an email about signing in from a new location?


• I’ve been locked out of my account. How do I unlock it?


• What is TaxAct doing to protect my account and information?


• Can I change my username?