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TaxAct® Guarantees

TaxAct empowers people to navigate the complexities of tax and finance with ease and accuracy at a fair price. Our comprehensive suite of online, and download solutions make DIY tax filing fast, easy, and affordable for individuals. We back up our software with three big guarantees to our customers.

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Maximum Refund Guarantee

We guarantee you’ll get your maximum tax refund if you use one of TaxAct's individual 1040 products to e-file your return.

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$100k Accuracy Guarantee

Rest easy knowing our calculations are correct, and if we make a mistake, we’ll pay out up to $100,000 to cover the error.

Summary of Maximum Refund & $100k Accuracy Terms:

We guarantee our software is 100% accurate and gets you your maximum refund. If not, we'll refund your software costs and pay any difference in your lower refund or higher tax liability, plus cover any legal or audit costs up to $100,000.

We guarantee our software is 100% accurate and will calculate your maximum refund under applicable law. If an error in our software results in you ultimately receiving a smaller refund or larger tax liability than you receive using the same data with another tax preparation product, we will pay to you the difference in the refund or liability (up to $100,000) and refund the applicable software fees you paid us. If the IRS or a state taxing authority audits you and imposes any penalties or interest on you due to an error in our software, we will reimburse you for such penalties and interest and any reasonable, documented audit costs you incur (up to $100,000) and refund the applicable software fees you paid us.

This guarantee only extends to returns that are e-filed by taxpayers preparing their own tax returns using our Consumer 1040 products (e.g., those located at starting in the 2017 tax year. Our other offerings (including, without limitation, our products for small businesses (Business) and tax professionals (Professional)) as well as our Consumer 1040 products for past tax years have their own guarantees and are expressly excluded from this specific guarantee. This guarantee only applies to errors contained in our software, and does not apply to errors attributable to the user, including without limitation if a user: (i) overrides any amounts generated by the software, (ii) misclassifies or fails to enter any information completely or accurately, (iii) makes willfully incorrect or fraudulent claims, or (iv) fails to file an amended return after we announce any updates or corrections to the software. Current and former employees of TaxAct or any other company offering tax return preparation products are excluded from this guarantee. This guarantee sets forth your sole and exclusive remedy, and our only obligation, in the event of any errors with our software. In no event will our total, cumulative obligation to any customer under this guarantee exceed $100,000.

To make a claim under this guarantee, you must submit a claim within 60 days from the date you e-filed your return or within 30 days of the IRS or state imposing a penalty, and provide any information we request to allow us to evaluate and verify your claim. Once we receive your claim and the necessary information, we will review it and respond to you within 90 days. Read more about what to include in your claim submission.

Submit a Claim

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100% Satisfaction Guarantee

Applies to TaxAct Online products only.

If you are a registered user using the Services online and are dissatisfied with the Services prior to completing the billing steps within the program, your exclusive remedy is to immediately discontinue using the Services. If you are a registered user who completed the billing steps and have not printed or e-filed or your e-file was rejected by the IRS or State and you cannot re-file, it is your responsibility to contact us within the calendar year of the purchase to request a refund of fee(s) paid.

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Money-Back Guarantee

Applies to TaxAct Download products only.

If you’re not completely satisfied with your TaxAct software purchase, you can request a full refund within 30 days of receipt to get your money back. No questions asked! The Money-Back Guarantee does not apply after you use the TaxAct software to print or e-file a return and that return is accepted by the IRS or state taxing agency.

To receive a refund of your product fee(s), call (319) 373-3600 with your name, zip code, email address on account, TaxAct username, Order ID, and product you would like refunded.