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TaxAct® Guarantees

TaxAct empowers people to navigate the complexities of tax and finance with ease and accuracy at a fair price. Our comprehensive suite of online, and download solutions make DIY tax filing fast, easy, and affordable for individuals. We back up our software with three big guarantees to our customers.

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Maximum Refund Guarantee

We guarantee you’ll get your maximum tax refund if you use one of TaxAct's individual 1040 products to e-file your return.

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$100k Accuracy Guarantee

Rest easy knowing our calculations are correct, and if we make a mistake, we’ll pay out up to $100,000 to cover the error.

To submit a claim, email or click the button below. Read more about what to include in your claim submission.

Submit a Claim

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100% Satisfaction Guarantee

Applies to TaxAct Online products only.

If you are not 100% satisfied with any TaxAct product you may discontinue using the product prior to completing the billing steps within the program. We will not issue a refund of fees after you print or e-file your return.

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Money-Back Guarantee

Applies to TaxAct Download products only.

If you’re not completely satisfied with your TaxAct software purchase, you can request a full refund within 30 days of receipt to get your money back. No questions asked! The Money-Back Guarantee does not apply after you use the TaxAct software to print or e-file a return and that return is accepted by the IRS or state taxing agency.

To receive a refund of your product fee(s), call (319) 373-3600 with your name, zip code, email address on account, TaxAct username, Order ID, and product you would like refunded.