TaxAct® Business Guarantees
TaxAct's suite of tax preparation products provide easy and comprehensive step-by-step guidance to help business owners complete their taxes — and get the best possible result — without paying a premium price. In fact, we’re the only online tax-filing solution for small and medium businesses. And we back up our software with two big guarantees to our business customers.
100% Accuracy Guarantee
Rest assured — our calculations are correct. If you are assessed a penalty from the IRS or state taxing authority due to a calculation error in a TaxAct product, we'll pay the penalty and interest. See limitations below.
This guarantee does not apply if you use a TaxAct product to prepare returns for others. This guarantee does not apply if you override amounts within your tax return or if you fail to enter all required information accurately.
To claim a reimbursement, send written notice to TaxAct, Inc. at 3200 Olympus Blvd, Suite 150, Dallas, Texas 75019 within 30 days of the IRS or state imposing a penalty. Include a paper copy and a data file copy of the TaxAct return, a copy of the penalty notification from the IRS and any other pertinent data that may be requested in order to determine if the penalty was indeed due to a TaxAct calculation error.
Note: If you used TaxAct Online or Express, the data file is not required.
Applies to TaxAct Download products only.
If you’re not completely satisfied with your TaxAct software purchase, you can request a full refund within 30 days of receipt to get your money back. No questions asked! The Money-Back Guarantee does not apply after you use the TaxAct software to print or e-file a return and that return is accepted by the IRS or state taxing agency.
To receive a refund of your product fee(s), call (319) 373-3600 with your name, zip code, email address on account, TaxAct username, Order ID, and product you would like refunded.