Search Help Topics:

If you receive the following error message:

"Republic has informed us that based on your EFIN you are not enrolled to do bank products."

Please make sure you have set up an account with the bank. You must contact Republic Bank to do so. You can locate further information regarding the bank products by visiting the Republic Bank product page on our website.

For Republic Bank, verify you entered the correct Republic Bank Identification Number (RBIN) in your preparer master information:

  1. Click Preparer in the top menu, click Master Information, then click Preparers.
  2. Click the pencil icon on the left of the correct preparer name.
  3. Click the Electronic Filing Info tab.
  4. Enter the RBIN in the Republic Bank Identification Number field (select "Republic Bank" in the Bank Product drop-down field).
  5. In Client Manager, right-click the client name, then click Edit Client(s) Information.
  6. In the Return Information section, select the preparer in the Preparer field drop-down, then click Save and Close.

If you have checked all the above, but still receive the error message, please contact the appropriate bank to verify the information in their system. If that information matches what you have entered, please email our TaxAct Professional Support for further assistance. Put “Attn: Supervisor” in the subject line, state the problem, and provide us with the following information:

  • Preparer name and EFIN.
  • Username of account.
  • Full mailing address on account: number, street, city, state, zip.
  • For the return, the primary taxpayer first and last name and last four digits of SSN.

Note that any link in the information above is updated each year automatically and will take you to the most recent version of the document at the time it is accessed.


Was this helpful to you?