You should receive a response to your e-mail request in 1-2 business days.

You should receive a same-day confirmation email that your request has been received.

If you do not receive a confirmation e-mail:

  • Make sure to add "" to your address book or safe senders list to ensure our response e-mails are delivered to your Inbox. Otherwise, they may appear in your "junk/bulk" mail folder.
  • The problem may be related to an Internet connection issue. You can try to send another e-mail request, or you may phone us at the appropriate support phone number during normal business hours.
Off Season Hours — April (after IRS deadline) — January (mid-month)
Monday - Friday 8 AM - 5 PM (CT)
Saturday & Sunday Closed
Tax Season — January (mid-month) - April (through IRS deadline)
Monday - Friday 7:30 AM - 9 PM (CT)
Saturday 8:30 AM - 5:30 PM (CT)
Sunday 10 AM - 5 PM (CT)