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If you electronically filed your New York return and the return was rejected for a W-2 error, you should check the W-2 and correct the input error. If no input error was found, please call New York State's e-file help desk at 1-518-457-6387. They will provide you with the information to complete the W-2 Indicator field in the TaxACT program.

To enter the W-2 verification code on your New York return, please following the steps provided below.

  1. From within your TaxACT return (Online or Desktop), click on the State Q&A tab
  2. Click New York directly below the blue tabs
  3. Click Miscellaneous Topics to expand the category and then click W-2 Indicator
  4. You will then be able to enter your W-2 Verification Indicator. Be sure to click continue after entering your information to save your changes.
  5. You will then be able to repeat the electronic filing steps to resubmit your New York return.

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