Clearing Browser Cache

In some instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience difficulties signing in to your account, clear your temporary internet files, including cookies and browser history. Most of the time this resolves the issue.

Before clearing the cache, leave the TaxAct website. Staying on the TaxAct website will keep the cached file (where the problem originates) in your browser history. This will prevent a resolution, since old files cannot be removed while in use.

To clear your cache:

Visit the help section for your browser for specific instructions.

Related Links

Note that any link in the information above is updated each year automatically and will take you to the most recent version of the document at the time it is accessed.