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Creating and Using a Passkey
1
Set Up Passkey
You can now set up a passkey to log into your account. This provides a more seamless and secure way to authenticate your TaxAct login. The steps to set up your passkey are detailed for common browsers below. Exact steps may vary depending on your device or browser or passkey selection. 

Note: If you have multiple accounts that are associated with a single email or phone number, you will not be able to set up a passkey. Passkeys require a unique email address and phone number for each account. 

Firefox
  1. On the Sign In page, enter your Username, Mobile number, or email address, then click Sign In. 
    • If you are creating a new account, you must enter your email address and phone number and verify your mobile number by entering a verification code that you receive via text message. 
  2. Click Create Passkey.
  3. Choose iPhone, iPad, or Android device on the Choose where to save your passkey pop-up. 
  4. Click Turn on Bluetooth (if it is not already turned on). 
  5. A QR code is displayed on the pop-up. Scan the QR code with the camera on your mobile device. 
  6. On your computer, the window will let you know if it was successfully connected. 
  7. On your mobile device, continue with the setup steps. Once you have finished the setup on your mobile device, you will be prompted to verify your mobile number by entering a verification code, and then you will be logged into your account. 
    • Note: You must have a screen lock enabled on your device. 
  8. The next time you log in, you can authenticate using the passkey. 
Chrome
  1. On the Sign In page, enter your Username, Mobile number, or email address, then click Sign In. 
    • If you are creating a new account, you must enter your email address and phone number and verify your mobile number by entering a verification code that you receive via text message before proceeding.
  2. Click Create Passkey.
  3. Choose where to save your passkey: 
    • Google Password Manager (if you are logged into Chrome). 
    • Use a phone, tablet, or security key. 
Google Password Manager
If you choose Google Password Manager, click Create on the window that displays. You are then prompted to create a recovery PIN. If you click PIN options, you can toggle between using numbers or letters and numbers for your PIN. 

Phone, Tablet, or Security Key
If you choose to use a phone, tablet, or security key, follow the prompts to complete your setup. 
  1. Choose iPhone, iPad, or Android device on the Choose where to save your passkey pop-up. 
  2. Click Turn on Bluetooth (if it is not already turned on). 
  3. A QR code is displayed on the pop-up. Scan the QR code with the camera on your mobile device. 
  4. On your computer, the window will let you know if it was successfully connected. 
  5. On your mobile device, continue with the setup steps. Once you have finished the setup on your mobile device, you will be prompted to verify your mobile number by entering a verification code, and then you will be logged into your account. 
    • Note: You must have a screen lock enabled on your device. 
  6. The next time you log in, you can authenticate using the passkey. 
Safari
  1. On the Sign In page, enter your Username, Mobile number, or email address, then click Sign In. 
    • If you are creating a new account, you must enter your email address and phone number and verify your mobile number by entering a verification code that you receive via text message. 
  2. Click Create Passkey.
  3. Click More Options. 
    • If you have an iCloud Keychain, click Turn On and follow the prompts.
  4. Click Turn on Bluetooth (if it is not already turned on). 
  5. Click Scan QR Code.
  6. A QR code is displayed on the pop-up. Scan the QR code with the camera on your mobile device. 
  7. On your mobile device, continue with the setup steps. Once you have finished the setup on your mobile device, you will be prompted to verify your mobile number by entering a verification code, and then you will be logged into your account. 
    • Note: You must have a screen lock enabled on your device. 
  8. The next time you log in, you can authenticate using the passkey. 
Sign In With Passkey
After you have set up your passkey, when you sign in the next time you will follow these steps: 
  1. Enter your email address. 
  2. Click Continue with a passkey. 
    • Scan the QR code with your mobile device and follow the prompts on your mobile device to authenticate the login.  
    • If you had saved the passkey on your browser during setup, click Continue instead and follow the prompts. 
  3. MFA verification may be required. See Individual - Verification Codes for details. 
If you create a passkey for your account, and later can’t use it (or delete it), you can use your password to log in. If you did not select a password when creating your account, you can use the Forgot Password process to recover your login and select a password.

Delete a Passkey 
You can delete a passkey from the password manager that it was saved on. Please note that if you decide to delete the passkey, you will not be able to set up a new passkey for this account (or for another account that uses the same email and phone number). 
(For example, Google Password Manager.)