Question

Professional - Verification Codes

Accepted Answer

Each time you sign in, you may be prompted to verify your identity via a 6-digit verification code sent by text (standard text rates apply), email (only if you do not receive the code via text), or using an authenticator app. This extra layer of protection ensures only you can access your account.

To choose how to receive your code, follow these steps:

Sign in to your online TaxAct Account.
On the top right, choose My Preferences from the menu.
In the How do you prefer to receive your verification code?section, select
- Mobile Phone to receive verification codes as a text on your phone.
- If you prefer to use the Google Authenticator app on your mobile device, click Verify with Google Authenticator instead.

Tips

Codes expire after a few minutes. You can request a new one if your current one has expired. Always copy and paste the correct, most recent code
Ensure your contact info is up to date. If you need to make changes, see Manage or Update Account Information (Name, Address, Username, or Password).
Select Remember this device when logging in if you're using a trusted, private computer to reduce repeated verification.
- If you select this option and are still prompted to enter a verification code the next time you sign in, make sure cookies are not blocked in your browser settings.
The full ten-digit phone number must be entered and must be a domestic number. Foreign phone numbers are not supported.

Code Not Received

If you do not receive the code, review the following options:

Email folders: spam, junk, promotions
Mobile phone: if you are not receiving the code via text message, make sure that your phone has service, is not in airplane mode, is able to accept / receive short code text, and is not set to block unknown numbers.
- if you're not receiving a code by text, you may receive a fallback code via email to verify your identity and update your phone number by clicking the Update Mobile link. A code will be sent to your email to verify your identity, and then you will be able to update the phone number for your account.
You can select to resend the code on the verification screen
If it is still not working, complete the alternative verification process by following these steps:
- On the screen Enter the code we sent… click Verify another way.
- Click Confirm your identity.
- Fill out the questionnaire with your current contact information.
- Click Next, then follow the instructions to verify your identity.
- There are five steps to the account recovery process. If you need to change your email address or phone number, you may do so after completing the steps and logging into your account.