Rejection codes that refer to a mismatching name, birth date, or social security number (SSN) indicate that somewhere on Form 1040 OR in the filing steps, there is a piece of information that does not match the IRS e-file database. The IRS records are generated by the Social Security Administration, so all names, SSNs, and birth dates should match those on the individual's social security card.
If you are unable to determine the error after checking the information above, contact the Social Security Administration office at 1-800-772-1213, or your local office, to verify the information listed in their files.
Once you have determined and corrected the error, return to the Filing tab to transmit your corrected return. You will not be charged again as long as the SSN has not changed for the primary taxpayer. If the Social Security Number did change because of a typo, you will be required to pay for the service again, however you can contact our Customer Service Department and fill out a Customer Service Request form to request a refund. Make sure to include both the correct and incorrect SSN so they can issue a refund for the second transmission.
Note. Your return will not be resubmitted until you click the Submit button. Remember that it is your responsibility to check your e-file status.