To update your payment information for an existing pre-order:
- Sign In to your TaxAct account.
- After signing in, click the Orders and Downloads tile.
- Scroll to the bottom of the page, then click update credit card information.
- Locate and click Order ID to update the credit card information.
- The next page will allow you to update the credit card information. Once you've entered the new information, click Update Card Info. This page will also provide additional details about the order below the credit card information.
You may also contact us by phone during normal business hours. For individuals preparing their own returns, please call 319.373.3600. For professional tax preparers, please call 319.731.2682. One of our representatives would be happy to assist you in updating the credit card information on the pre-order you have made.
Note. The software is billed upon release at different times.