Integrated Payments Powered by Drake Pay - Getting Paid
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How do I get paid? Funds are deposited into the bank account you provided during the merchant application process.
How quickly are payouts deposited into my account? Typically, payments are deposited into the bank account (provided during the merchant application process) within 2 business days from the date of sale.
Is there a minimum amount that must be met before a payout is issued? No, there is no minimum amount required.
Where can I review what has been deposited into my bank account? Once you log in to the Back-Office Portal, you will be able to view your scheduled and completed deposits. In addition, you will have access to your merchant details, data specific to transactions that have settled, and charge-backs.
What if I can't process transactions? Please contact our customer support team at (319) 731-2682 or email us at professional@taxactservice.com.
How do I update my bank account information? Please call our customer support team at (319) 731-2682. We will need the following information* to process your request:
Merchant ID
First and last name
Bank institution name
Routing number
Account number (Bank account information provided must be for an account established and operated under the legal business entity name, which is also the name of the merchant.)
Who can I contact if I have questions about my Drake Pay account? Please contact our customer support team at (319) 731-2682 or email us at professional@taxactservice.com. How do I close my Drake Pay account? Please call our customer support team at (319) 731-2682. We will need the following information* to process your request:
Merchant ID
First and last name
*To assist with your request, we may need to share the information you provide to us with Launchpay, our payment facilitator. By providing the requested information, you agree that we may do so.
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