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If you have not received your American Express Serve card, please note that it can take 7-10 business days after you choose to have your refund deposited on the card for the physical card to arrive in the mail. If you still have not received your Card, or if your Card has been lost, damaged, or stolen, you can log in to your American Express Serve account and request a replacement card.

If you think you may have simply misplaced your card, you can also log in to your Account and Freeze your card. This will prevent further transactions, including automatic or recurring payments made from your Serve Account, while you search for it.

You can also call Serve Customer Service to request a replacement card at 1-800-954-0559. For additional information, please visit the American Express Serve Help Center.


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