Fixing AGI Rejection on a Mobile Device

You can fix the rejection for prior year AGI/PIN mismatch on a mobile device by following the steps below:

  1. Sign in
  2. Click the My Taxes tile
  3. Open the return
  4. Click the three-line menu in the upper left
  5. Click Filing
  6. Click E-file
  7. Continue through the steps until you reach a page titled "We recommend using your 2018 AGI to verify your identity."
  8. Make the appropriate selection and continue through the steps