Why Was I Charged Twice - Duplicate Charges for TaxAct Software Fees

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Seeing what looks like duplicate charges for TaxAct software fees?

Any of the following may have occurred:

You were charged separately for federal and state returns. This is accurate and can be verified by viewing your online charges.
Your initial e-file submission was rejected and you started a new return. If you filed both returns, you will be charged twice.
Your initial e-file submission was rejected and you changed the primary taxpayers' Social Security Number (SSN).

Please do Contact TaxAct Service & Support if you need more information.

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