HSN and Amazon Download FAQs

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How long is my voucher valid?

Offer Valid until 11:55PM CT on 10/15/19 and is subject to change.

What does my voucher cover?

The $35 discount is valid on TaxAct Deluxe + Retail, Premier + Retail or Self-Employed + federal and state online bundles

Who do I contact if I have issues with my gift card?

Please contact TaxAct Service & Support at 319.373.3600


All Sales of TaxAct software are final: All purchases of Applications are final. Amazon.com does not accept returns of Applications unless indicated otherwise on the Application detail page. Once you purchase an Application and we or the Publisher make it available to you, you are responsible for downloading (if applicable) and confirming your ability to access Applications, including retrieving the license key for the Application if applicable, and bear all risk of loss after downloading the Application or retrieving the license key, including any loss due to a computer or hard drive malfunction. If you are unable to complete a download or access an Application, please contact Amazon customer service for assistance. We will usually continue making Applications you have purchased available to you in our Amazon Games & Software Library so that you can download additional copies of the Application and retrieve your license key (if applicable), but that is not always the case, and we may limit or disable further downloads of an Application due to licensing restrictions or for other reasons.

For help with online downloaded content, visit https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201741260.

How will my access code be delivered to me once I place my order?

When your order completes, your purchase is ready to download from Your Games and Software Library on your computer. If your purchase includes a Product key, one is displayed under the item's title, and it will also be included in your confirmation email once the order is complete. You need this key when you're ready to install your game or software. For more information about downloading your purchase, go to Download and Install Your Order.

What do I do if I have questions about my order or do not receive an email with my Product Key?

After completing the TaxAct product order on Amazon.com, you will receive a confirmation email with the voucher code and activation instructions.

You will then see a Start Download button on the order confirmation page. When downloading a Casual Game, you see instructions to install the Amazon Games & Software Downloader if you don't already have it. The Downloader is a helper application that streamlines the download of casual game files. To install the Downloader, follow the onscreen instructions, or go to Install the Amazon Games and Software Downloader.

For most other games and software items, the software will be downloaded through your web browser. If you don't download and install your item at the time of purchase, you can also do so from Your Games & Software Library:

  1. Go to Your Games and Software Library.
  2. Click Download next to the game or software you want to download.
  3. For casual games, the Amazon Games & Software Downloader window automatically opens and tracks the progress of your download. You won't need to take any additional steps to complete your download.

For all other games and software items, the software is downloaded directly through the web browser, then saved to the default location for downloads on your browser. When your download completes, click Install to start installation. Follow the onscreen instructions.

Tip. If your purchase includes a Product key, one is displayed under the item's title in Your Games and Software Library. You are prompted to enter this Product key during the installation process.

Where can I go to ask more questions about my order/product code?

To view frequently asked questions about the software download process visit https://www.amazon.com/gp/help/customer/display.html?nodeId=201380160

What if I want to return my tax product?

There are no returns or refunds on electronically fulfilled Product keys/downloadable software. Your Product keys and download instructions are located in Your Games and Software Library