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If you are expecting a verification code by email:

  • It can take a minute or so for the code to arrive
  • Check all junk, spam, or other folders
  • Conversations may be grouped by threads – expand all
  • If you use other accounts, check those inboxes as well

If you’re expecting a verification code by phone/text:

  • It can take a minute or so for the code to arrive
  • Be sure you entered your full number, including 3-digit area code

If you entered your username after clicking Forgot Username or Password?, we'll send your verification code via the method you chose as preferred in My Preferences (mobile phone or email).

If you don't receive a verification code after a few minutes:

  • Click Resend Code, or
  • Click Enter email or phone instead

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