Troubleshooting: Professional Reports Not Displaying in TaxAct

If Professional Reports is not displaying in your TaxAct program, it may be due to settings related to your Internet Options, Windows network, firewall, or security software.

Step 1: Check SSL and TLS Settings

1. Close the TaxAct program or any open TaxAct webpages.
2. On your Windows taskbar, click the search field (typically labeled "Type here to search") and type:
   Internet Options, then click Open.
3. In the Internet Properties window, click the Advanced tab at the top.
4. Scroll to the bottom of the Settings section.
5. Adjust the settings as follows:
   • Uncheck the box for Use SSL 3.0 (and any other SSL options, if listed).
   • Check the boxes for Use TLS 1.1 and Use TLS 1.2.
   • Ensure no other TLS options are checked.
6. If you made any changes, click Apply, then click OK to close the window.

Step 2: Check Security Software Settings

Some firewalls or antivirus programs may block secure transmissions. Try temporarily disabling your security software:

• If Professional Reports displays correctly while the software is disabled, you may need to configure your security softwareto:
  • Grant permissions to the TaxAct program, or
  • Whitelist/exclude it from secure content blocking.

Refer to your security software’s documentation for exact steps.

Alternative Access via Web Browser

You can also access Professional Reports directly from your TaxAct account online:

• Go to the TaxAct website and sign in to your account.
• If you suspect the issue is with Internet Explorer (which TaxAct Desktop relies on due to system integration), try accessing the reports using a different browser like Google Chrome or Mozilla Firefox.

This can help determine whether the issue is:

• Browser-specific (i.e., related to Internet Explorer settings), or
• System-wide, such as a firewall or security software blocking all secure content or redirects.