If Professional Reports is not displaying in your TaxAct program, this could be due to settings in Internet Options, Windows network, firewall, or security software.

To check your SSL (secure sockets layer) and TLS (transport layer security) settings:

1. Close the TaxAct program or webpage.
2. In the taskbar at the bottom of your computer screen, click in the field that says Type here to search, then type "Internet Options", and click Open.
3. In the window that appears, in the top menu, click Advanced.
4. Scroll to the bottom of the Settings section.
5. Make sure the checkboxes next to all SSL options are unchecked.
6. Make sure the checkbox next to Use TLS 1.2 is checked, and that no other TLS box is checked (click the Checkbox to check and uncheck).
7. If you made changes, you need to click Apply to save them, then click OK to close the window.

You may also need to check security software that may be blocking secure transmissions. You can use a temporary disable setting. If this works, you may need to consult the security software information for how to grant permissions to the TaxAct program or exclude it from blocking.

You can also use the same Pro Reports in your TaxAct account on the TaxAct website, and if there is a problem with the Internet Options settings, you can use a browser besides Internet Explorer, such as Firefox or Chrome. This is also a way to indicate whether the problem is specific to Internet Explorer, since this is tied into the Windows operating system and thus what the TaxAct program has to use, or system wide, for example, a firewall or security software preventing any such redirects or elements by any browser or program.