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If Professional Reports is not displaying in your TaxAct program, this could be due to settings in Internet Options, Windows network, firewall, or security software.

You can try checking SSL and TLS settings:

  1. In Internet Explorer, click the Tools menu or the gear icon to open Internet Options or open the Control Panel. You can type "Internet Options" in Windows search at the Start menu.
  2. Click the Advanced tab on the top right of the Internet Options window.
  3. Scroll to the bottom of the Settings.
  4. Make sure the Use SSL 3.0 box is NOT checked and that no other SSL option is checked.
  5. Make sure to check both Use TLS 1.1 and Use TLS 1.2.
  6. Click Apply to save any changes, then click OK to close the window.

You may also need to check security software that may be blocking secure transmissions. You can use a temporary disable setting. If this works, you may need to consult the security software information for how to grant permissions to the TaxAct program or exclude it from blocking.

You can also use the same Pro Reports in your TaxAct account on the TaxAct website, and if there is a problem with the Internet Options settings, you can use a browser besides Internet Explorer, such as Firefox or Chrome. This is also a way to indicate whether the problem is specific to Internet Explorer, since this is tied into the Windows operating system and thus what the TaxAct program has to use, or system wide, for example, a firewall or security software preventing any such redirects or elements by any browser or program.


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