If you’re expecting a verification code by email:

• Check all junk, spam, or other folders
• If you use other email accounts, check those inboxes as well
• Expand any conversation threads to check for newly-received messages

If you don't receive a code via email as requested:

1. In the Check Your Email window, click one of the following:
   • Resend Code - this will send a new code via email
   • Try a text message verification - this will send a code to the mobile phone associated with your account
     
     NOTE: Either choice will generate a new code, so all previous codes will no longer be valid. Always be sure you're entering the most recent code sent. It can take a few minutes for the code to arrive.

If you no longer have access to the email or mobile phone associated with your TaxAct Account:

1. In the Check your Email window, click Recover your account if you have entered a username
2. Enter personal info when prompted

I still can't get the code - now what?

For additional help, please Contact Us so we can assist.

Related Links:

• How is a Verification Code Used?
• Can I Skip the Verification Code Step?
• What if My Verification Code is Rejected?
• Account Locked or Invalid Attempts After Updating Password
• Did Not Receive Verification Code by Text or Email
• Sign In Help