When using the desktop software, there are settings built into the operating system that can impact the software. In Windows, these settings will reside as part of Internet Explorer so while you may not typically use this browser, it is important to have it updated and set up with the correct settings.
If you are receiving a script error with the use of the desktop software, then we recommend checking the following items:
You can also try a complete reset of Internet Properties with the Reset button on the Advanced tab. Note. This will change any custom settings and may have other effects that we cannot know or diagnose.
If you have Windows 10 with Microsoft Edge and are receiving these general script errors, Microsoft has information about intranets using Internet Explorer as default and an "enterprise mode." Please consult Microsoft resources.