Search Help Topics:

When using the desktop software, there are settings built into the operating system that can impact the software. In Windows, these settings will reside as part of Internet Explorer so while you may not typically use this browser, it is important to have it updated and set up with the correct settings.

If you are receiving a script error with the use of the desktop software, then we recommend checking the following items:

  • If you have Internet Explorer 10 or older, you will need to update the browser to version 11. This can be done from the Microsoft website, with Windows Update, or by searching the internet for "Internet Explorer." The latest TaxAct edition requires at least Windows 8.1 and Internet Explorer 11 in order to function properly.
  • If you have Internet Explorer 11, try the following:
    1. Open Internet Explorer and click Tools on the menu bar (press Alt on the keyboard to enable the toolbar if needed).
    2. On the drop-down menu, click Compatibility View settings.
    3. If it's there, uncheck Display all websites in Compatibility View.
    4. Uncheck Display intranet sites in Compatibility View.
  • If that does not work, you can try resetting your Internet Explorer security settings:
    1. Click Tools or the gear icon.
    2. Click Internet Options.
    3. Click the Security tab.
    4. Click Reset all zones to the default level.
  • If that does not work, you can try going to Documents or My Documents:
    1. Locate the TaxAct 2020 folder and open it.
    2. Locate the TMP folder, right click and select "Delete."
    3. Once this is deleted, temp disable any security software or anti-virus that may be running on the computer.
    4. Re-install the TaxAct program from your account on the TaxAct website.

You can also try a complete reset of Internet Properties with the Reset button on the Advanced tab. Note. This will change any custom settings and may have other effects that we cannot know or diagnose.

If you have Windows 10 with Microsoft Edge and are receiving these general script errors, Microsoft has information about intranets using Internet Explorer as default and an "enterprise mode." Please consult Microsoft resources.


Was this helpful to you?