Online backup is not an automatic process. You must perform the operation with the commands in your program each time you wish to back up or restore returns online.
To perform the backup:
For tax years 2015 and after, use the Restore command on the File menu and then use your regular TaxAct account sign-in. Backups from tax years 2014 and prior are no longer available.
Note. The Online Backup feature is not available when using the Enterprise online ("cloud") option, as your returns are saved directly to TaxAct secure servers.