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If your federal return is rejected with one of these codes, the taxpayer or spouse did not enter an Identity Protection Personal Identification Number (IP PIN) or the number he or she entered is invalid or incorrect. If you have misplaced the IRS letter containing your IP PIN, see the IRS Get An Identity Protection PIN (IP PIN) webpage to retrieve it. The IRS has instituted a stronger authentication process to receive an IP PIN through the Get an IP PIN tool. You will need immediate access to an email address, account information from a credit card or other loans types and a text-enabled mobile phone. See the IRS Statement on "Get an IP PIN" Tool for full details on using the tool.

To correct the IP PIN in the TaxAct® program and resubmit the return:

  1. From within your TaxAct return (Online or Desktop), click Federal. On smaller devices, click in the upper left-hand corner, then click Federal.
  2. Click Miscellaneous Topics in the Federal Quick Q&A Topics menu to expand, then click Identity Protection PIN.
  3. Verify whether the six-digit IP PIN(s) displayed match the number(s) issued by the IRS, make correction as needed, then click Continue.

Once you have corrected the IP PIN(s), click Filing to repeat the filing steps. Your return will not be resubmitted until you click Submit.

Note. Each spouse on a married filing joint return will have his or her own IP PIN. If only one spouse received an IP PIN, that PIN would need to be entered in the field for that particular spouse.

Related Links

Note that any link in the information above is updated each year automatically and will take you to the most recent version of the document at the time it is accessed.

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