During times of very high volume, there may be slow response or timeouts with Electronic Filing Manager or Pro Reports because there are many customers checking status at the same time. To reduce the likelihood that you will experience these issues, please narrow your search criteria for your e-file status to more closely match your recently filed returns. Instructions to do so are as follows:
You can also further narrow your search by return type. To do this, choose the return type in the drop-down.
In some cases it may help to clear the cache from Internet Explorer (cache can be stored in Internet Explorer for the TaxAct program). This option can be found under Internet Options in the Browsing History section or by pressing Ctrl + Shift + Delete with the browser open.
If you continue to have issues checking your client's e-file status, please try using the TaxAct Preparer's E-File Center.
The same narrowed search criteria should be used there to avoid timeouts.