If you entered a zero in the AGI entry field or left it blank and did not check 2019 AGI was 0 during the e-filing steps, you will receive a Red Alert that appears as:
Error or Omission: Incomplete Self Select Information Taxpayer
You have indicated you wish to file a paperless return; however, the taxpayer's 2019 Adjusted Gross Income, 2019 PIN has not been entered.
The screen will provide the taxpayer's name and ask you to complete at least one of the following:
If the IRS has confirmed that entering a 0 for your AGI amount is correct, or that you did not file a 2019 income tax return, or you mailed your return to the IRS especially after December 1, 2020, (in some cases, November) you must check the box on the alerts screen.