Red Alert - AGI/PIN - Zero

If you entered a zero in the AGI entry field or left it blank and did not check the 2017 AGI was 0 box during the electronic filing steps, you will receive a Red Alert that appears as:

"Error or Omission: Incomplete Self Select Information  Taxpayer

You have indicated you wish to file a paperless return; however, the taxpayer's 2017 Adjusted Gross Income, 2017 PIN has not been entered."

The screen will provide the taxpayer's name and ask you to complete at least one of the following:

1. Enter your original 2017 Adjusted Gross Income amount.
2. Check the box if you are intentionally entering 2017 Adjusted Gross Income as zero.
3. Enter your 2017 Personal Identification Number (PIN).

If the IRS has confirmed that entering a 0 for your AGI amount is correct, or that you did not file a 2017 income tax return, or you mailed your return to the IRS especially after December 1, 2018, (in some cases November) you must check the box on the alerts screen.

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