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If you are printing reports and columns are either missing or have been pushed to a different page, it may be related to the system default font size. You most likely have increased the Dots Per Inch (DPI) of your system fonts within the Windows Display settings.

You can first try this:

  1. Close the TaxAct program.
  2. Right-click on the TaxAct program icon (desktop shortcut).
  3. Click Properties.
  4. Click Compatibility.
  5. In the Settings area check the box "Override High DPI Scaling Behavior." On the dropdown menu below "Scaling performed by," the option Application should be selected. (For Windows 7, check the box "Disable display scaling on high DPI settings.")
  6. Apply the changes and close the Properties dialog window.

If this does not work, we suggest adjusting your Windows display settings. Settings for your system default font size can be found in your Windows Control Panel under display settings. Please change your font size to 100% or 96 DPI. If you require a larger view on your screen, we would suggest decreasing your screen resolution instead. This will allow for no changes in system fonts but also the larger screen view.

Should this not resolve the issue, it may be related to the Accessibility settings in Windows Internet properties. Please follow the steps outlined below to make changes to the Font settings located in the Accessibility tab.

  1. In the Windows search bar type "internet options."
  2. In the search results that appear, click on Internet Options or Internet Properties.
  3. On the Internet Properties box that opens, on the General tab click the Accessibility button in the lower right.
  4. Place a check next to the options "Ignore font styles specified on webpages" and "Ignore font sizes specified on webpages."
  5. Click OK to save the changes.

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