Your Adjusted Gross Income (AGI) amount from last year is used as an electronic signature for this year's return. This information helps the IRS confirm the identity of the person filing the return. Error codes beginning with "IND-031" and "IND-032" are issued when the AGI entered does not match the information in the IRS e-file database.
Often, this is the result of entering the current 2020 year AGI instead of the prior 2019 year AGI. You must use the original amount (before any amendments) from the 2019 IRS Form 1040. If you filed a joint return last year, each spouse must separately enter the same AGI amount (the entire original AGI; do not split the amount in half).
The AGI you should use to sign your 2020 return can be found on the following line of your 2019 return (round this amount to the nearest whole dollar):
Note. There are two different PINs related to electronic filing. To avoid confusion, keep the following distinctions in mind:
Once you have access to your 2019 AGI, 2019 self-select PIN, and 2020 self-select PIN, you can use the following steps to review and resubmit your return at no charge:
After e-filing your return, please wait 24-48 hours to check your e-file status on the TaxAct E-File and Tax Refund Status webpage. If you have questions or need more information, please see Contact TaxAct Service & Support for assistance.
If only the federal or state return is rejected, you do not need to resubmit the accepted return. If your federal return was rejected, and your state requires you to file at the same time as the federal return, you will need to resubmit both returns after you have made corrections.