The taxpayer's prior year Adjusted Gross Income (AGI) amount is used as an electronic signature for the e-filed return. This information helps the IRS confirm the identity of the person filing the return. Error codes beginning with IND-031 and IND-032 are issued when the AGI entered by the taxpayer does not match the information in the IRS e-file database.
These errors commonly occur when the taxpayer has used the current year AGI instead of the prior year AGI. You must use the original amount from last year's Form 1040 to sign this year's return. If you filed a joint return last year, each spouse must separately enter the same AGI amount (the entire original AGI; do not split the amount in half).
The AGI you should use to sign your 2019 return can be found on the following lines of your 2018 return (round this amount to the nearest whole dollar):
Note: There are two different PINs related to electronic filing. To avoid confusion, keep the following distinctions in mind:
Once you have access to your 2018 AGI, 2018 PIN, and 2019 self-select PIN), you can use the following steps to review and resubmit your return at no charge:
Be sure to clear imported information from any unused field.
If you choose to correct your 2018 AGI to sign your return, or to use your prior year PIN, click I have access to my 2018 tax return and enter the information in the appropriate field(s).
After e-filing your return, please wait 24-48 hours to check your e-file status . If you have questions or need more information, please contact us for free assistance. If only the federal or state return is rejected, you do not need to resubmit the accepted return. If your state requires you to file piggyback, you will need to resubmit both returns after you have made corrections.
If you filed electronically in 2018 and have verified the correct AGI from line 7 of your 2018 return (and are not entering a PIN) and still get rejected, try selecting I am a first-time filer or I did NOT file a 2018 tax return on the screen titled E-Filing - Prior Year Information.
If you paper-filed your return last year, select I am a first-time filer or I did NOT file a 2018 tax return on the screen titled E-Filing - Prior Year Information.
If you have never filed before or you filed last year using an ITIN and have an SSN this year, select I am a first-time filer or I did NOT file a 2018 tax return on the screen titled E-Filing - Prior Year Information. If you are married filing jointly and only one spouse filed a 2018 return, you should enter the prior year AGI for that spouse and zero (0) for the spouse who has not filed before.
If your 2018 AGI was zero, you should use 0 (zero) as your prior year AGI when e-filing.
If your filing status changed from the previous year to Married Filing Jointly, then each taxpayer will use their individual original AGI from their respective prior year return.
If the change is from Married Filing Jointly, then both taxpayers will use the same original AGI from last year's joint tax return.
If you filed jointly with a different spouse in the previous year, use the total AGI amount from the joint return filed with the ex-spouse.
This can happen if you made any changes to your return after e-filing last year, but before importing this year. If that situation applies to you, follow these steps: