Account Locked or Invalid Attempts After Updating Password

Why is my account locked?

To help protect your sensitive tax information, TaxAct accounts are temporarily disabled after too many invalid sign in attempts. If you are locked out of your account as a result of too many invalid sign in attempts, you must reset your password or wait 15 minutes before you are allowed to sign in. Due to strict security measures, our Contact TaxAct Service & Support team cannot tell you your password.

I updated my password, why can’t I sign in?

You can try updating your password again, and if you need help, go to our Forgot Online Username or Password FAQ.

When you update your password, click the show password (eye) next to the password entry field to see what you're typing. When you create your password, you have to follow these guidelines:

  • at least eight (8) characters
  • one uppercase letter
  • one lowercase letter
  • one number
  • one special character (e.g. !@#$%^&*)

Other things to try:

  • Make sure caps lock and numbers lock are turned off
  • Use a different browser
  • Sign in from a different device (i.e., tablet, smartphone, laptop, …)
  • Type the password manually if it’s being auto-filled
  • Check auto-correct settings, password management settings, or security software settings that might be interfering

If you are using the TaxAct desktop program or Internet Explorer, Windows may be saving an old or incorrect password. Follow these steps to delete the information:

  1. In the taskbar at the bottom of your computer screen, click in the field that says Type here to search, then type "internet options", and click Open.
  2. In the Browsing History section, which is in the General section, click Delete.
  3. Click the Checkboxes next to Form Data and Passwords (if the boxes are not already checked).
  4. Click Delete, then wait until the progress bar shows that the deletion is complete.
  5. Click Ok to close the internet options window.

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