If you cannot remember the answer to your security question, you can request a verification code instead. A verification code can be sent to you via email or mobile text. To request a code:
- Go to taxact.com/myaccount and enter your username and password.
- On the next screen, locate the message at the top of the screen that says "A Verification Code has been sent to…." Select the indicated email address or mobile phone for your code. (If you add or edit your email or phone, your account will be updated with that information.)
Emailed verification codes expire in 2 hours. To request a new code, simply repeat the above steps.
- You must provide the security answer exactly as it entered when you created your account. (Example: if you spell out "Street" in your answer, the abbreviation "St" will not be accepted.)
- Double check that you're using the correct username. Mistyping username is a common mistake. To verify your username, you may request that your username emailed to you by clicking on the "Forgot Username" link here.
Please note: TaxAct Support representatives do not have access to your password nor do they have access to reset your password.