In rare instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience account sign in difficulties, we suggest clearing your temporary internet files, including cookies and browser history. This has resolved most issues of this kind.
For specific instructions on clearing your cache, see the home page for your browser linked below.
Note: Before clearing the cache, you should make sure that you are not still accessing the TaxAct® website. Staying on the TaxAct website will keep the cached file (where the problem originates) in your browser history. This will prevent resolution of the issue since the old files cannot be removed while being accessed.
Providing your email address may speed up recovery of your information.