Download Purchases:

For the purchase of any download product, if the program has been released, it is available as soon as payment is received. If you used a credit card your product will be immediately available for download. For check or money orders, your download will become available when your check or money order is received and processed by us.

Final versions of software purchased in advance of the next tax season will not be available until January.

Purchase of DVD:

If you ordered the program on DVD, and it is before the release of the Final version, you will have access only to the preview edition via download. At the time of the Final release, your DVD will be shipped to you. You should receive your DVD within 7-10 days of the release. If you do not receive your DVD within this time please contact our customer service line at 319-373-3600 to inquire as to the status of your order.

Purchase of Professional Products on DVD:

If you ordered the program on DVD, and it is before the release of the Final version, a preview version will be shipped first. You should receive your order within 7-10 days of the preview version being released (add a day for a holiday).

The final software will be released to ship in January. Final Professional Edition orders will be shipped by USPS Priority Mail and should be received within 2-3 business days after they have shipped.

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