Email your questions to a support specialist by visiting our Contact Us section. There is no cost to receive support via email. You should receive a response in 1-2 business days.
You can also take advantage of Premium Phone Support to have our support staff guide you through technical issues and tax situations specific to your return. Technical support and tax help by phone is included with Deluxe, Ultimate Bundle and Preparer's Enterprise Edition upon product payment. Free Edition customers can purchase phone support for the entire tax year for a one-time fee of just $7.99 ($19.99 for Professional Preparers using the regular, non-enterprise version of our software). Visit our Contact Us page or Phone Support - Consumer Editions for more information.