Data entry errors are the most common cause of rejections. It is important to carefully review all entries related to your rejection. For specific information regarding an error code, see Most Common E-file Rejection Codes

Most rejections are due to:

  • Incorrect entries for name, SSN, or birth date in the Basic Information section.
  • Data entry errors for employer address or EIN information on Forms W-2 or 1099 on the Federal tab.
  • Incorrect prior year Adjusted Gross Income or PIN entered during the Filing step.

After correcting errors, print your return and review it before resubmitting. Then repeat the Filing steps to resubmit your return.

You will not be billed again for resubmitting a rejected return unless you corrected your Social Security Number. You may be prompted for your credit card number, but you will not be charged. If you did change the SSN of the primary taxpayer on the return, you will be billed again. After resubmitting, contact Customer Support for a billing correction. 

If your return was accepted but you still need to add or correct information, see Amending Your Federal Return.


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