Seeing what looks like duplicate charges for TaxAct software fees?

Any of the following may have occurred:

• You were charged separately for federal and state returns. This is accurate and can be verified by viewing your online charges.
• Your initial e-file submission was rejected, and you started a new return. If you filed both returns, you will be charged twice. (Contact us)
• Your initial e-file submission was rejected, and you changed the primary taxpayers' Social Security Number (SSN).   (Contact us)