Live advice from a tax expert for $0.
At TaxAct, we’re dedicated to helping you file confidently, so everyone who files with us can talk to a tax expert at no extra charge. You’ll get answers to your questions, and a quick review before you file.*Get Started
How TaxAct® Xpert Assist works.
Get started with any one of our tax filing solutions and, if you need help, simply connect with one of our tax experts when you need it.
Start by requesting help.
After submitting your question, an expert will reach out to you over the phone.
Connect one-on-one with a tax expert.
When talking to an expert, you can share your screen. It will feel like they’re by your side answering your questions.
Request a quick review before you file.
Just before you file, an expert can perform a quick review of your return for added peace of mind.
Our experts are ready for you.
Our team of tax experts is ready to tackle your questions.
Whether it’s changes in the tax laws or changes in your life, you may have questions – we have the answers. Our tax experts have many years of experience and are here to help you make sure your taxes are done right.
Let's find the right product for your tax situation.
Pay only when you file.
Frequently Asked Questions
Our team of tax experts come with years of experience. You can be confident in knowing they bring their expertise to your tax filings.
There is no limit to the number of times you can talk with our tax experts during your filing experience, through 12/31/2023.
When you’re close to filing, you request a call from a tax expert to help answer your final questions and walk you through the e-filing process. You may ask the expert to briefly go over sections you’re dealing with for the first time or that you find confusing. Please note that the expert is unable to view the documents you used to prepare your return and the review is not in-depth.
Not at this time. When you request help, one of our experts will call you and may ask you to share your screen.
At this time, Xpert Assist is available only for the current tax year’s return.
You can request an expert call from within your online return once you start it. Experts are available during the hours listed below.
Jan. 16, 2023 - April 9, 2023
Monday - Friday: 8 am - 9 pm
Saturday & Sunday: 9 am - 6 pm
April 19, 2023 – Jan. 14, 2024
Monday – Friday: 8 am - 5 pm (Closed Sat/Sun)
Extended Support Hours
April 15 & 16, 2023: 9 am - 8 pm
April 10, 11, 12, 13, 14 & 17, 2023: 8 am - 10 pm
Tues., April 18, 2023: 8 am - Wed., April 19, 2023: 2 am
All times are in Central Time Zone.
Note: Support is closed on the observance of the following holidays: Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas & New Year's Day
For complete details, please visit TaxAct Xpert Assist Terms and Conditions.
TaxAct Costs Less: “File for less” and percentage savings claims based on comparison with TurboTax federal pricing for paid consumer online 1040 filing products on 3/01/2023.
Maximum Refund Guarantee: If an error in our software causes you to receive a smaller refund or larger tax liability than you receive using the same data with another tax preparation product, we will pay you the difference in the refund or liability up to $100,000 and refund the applicable software fees you paid us. Find out more about our Maximum Refund Guarantee.
$100k Accuracy Guarantee: If you pay an IRS or state penalty or interest because of a TaxAct calculation error, we'll pay you the difference in the refund or liability up to $100,000. This guarantee applies only to errors contained in our consumer prepared tax return software; it doesn't apply to errors the customer makes. Find out more about our $100k Accuracy Guarantee.
Satisfaction Guarantee: If you are not 100% satisfied with any TaxAct product, you may stop using the product prior to printing or filing your return. We are unable to refund fees after you print or e-file your return.
TaxAct Xpert Assist: TaxAct® Xpert Assist is available as an added service to users of TaxAct’s online consumer 1040 product. Unlimited access refers to an unlimited quantity of expert contacts available to each customer. Service hours limited to designated scheduling times and by expert availability. Some tax topics or situations may not be included as part of this service. Review of customer return is broad, does not extend to source documents and not intended to be comprehensive; expert is available to address specific questions raised by customer. Offer for free Xpert Assist may expire at any time. View full TaxAct Xpert Assist Terms and Conditions.
Start Free and File Free: The TaxAct Online Free Edition makes free federal filing available for basic returns only. Not everyone has a basic return. Find out if you have a basic return and more about what this year’s Free Edition includes. For all other online products, you can start free and pay only when you file. This means you will not be charged if you decide to stop using any product prior to printing or e-filing.
Edition Pricing: Actual prices are determined at the time of payment, print, or e-file and are subject to change without notice. Add sales tax for applicable orders. Offers may end at any time and promotional offers may not be combined.
Deduction Maximizer: TaxAct's Deduction Maximizer guides you step by step through the process of completing your return in a way that helps you uncover additional tax advantages and helps you maximize your deductions by checking dozens of additional deductions we know from experience folks don't think to look for. Each deduction you claim may reduce the amount of tax you owe, resulting in a lower IRS bill overall.
All-Inclusive Bundle: All-inclusive is a collection of select products and services that may be used to enhance your DIY 1040 tax preparation and filing experience. The offer does not include additional state(s) returns. If you choose to pay for your bundle using Refund Transfer, then the Refund Transfer is no additional cost to you and will be included in the bundle price. Percent savings based on a la carte pricing. Final price, including added sales taxes, is determined at the time of filing and subject to change without notice.
Audit Defense: See Audit Defense provided by Tax Protection Plus (PDF) for further details of services and requirements. May not apply to certain forms and credits. Certain customers may not qualify for services based on past tax audit history, residency, or other factors. Audit Defense is not insurance. Audit Defense is subject to terms and conditions (PDF) located on Tax Protection Plus's website.
Paid Advertising: TaxAct, Inc. gets fees from some third parties that provide offers to its customers. This compensation may affect what and how we communicate their services to you. TaxAct is not a party to any transactions you may choose to enter into with these third parties.
Refund Transfer: Refund Transfers are fee- based products offered by Republic Bank & Trust Company, Member FDIC. A Refund Transfer Fee and all other authorized amounts will be deducted from the taxpayer’s tax refund.
Refer-A-Friend: Offer valid through October 31, 2023. For each friend you refer to TaxAct who did not prepare and file using us last year, you get a $20 Amazon.com Gift Card after they file their taxes using TaxAct’s 2022 Deluxe, Premier or Self-Employed product. Even better, they get 20% off our federal tax filing products by using the share link you provide! It’s not every day you get to be somebody’s hero and make money doing it.
Amazon.com is not a sponsor of this promotion. Except as required by law, Amazon.com Gift Cards ("GCs") cannot be transferred for value or redeemed for cash. GCs may be used only for purchases of eligible goods at Amazon.com or certain of its affiliated websites. For complete terms and conditions, see www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards, Inc., a Washington corporation. All Amazon ®, TM & © are IP of Amazon.com, Inc. or its affiliates. No expiration date or service fees.
This offer is for TaxAct’s consumer federal, online 1040 returns and is subject to specific terms and conditions. See terms and conditions for more information. Offer is subject to change. The value of your gift card is dependent on the offer available at the time you make the referral.
My TaxPlan™: Your customized My TaxPlan features potential refund-growing opportunities and easy-to-follow instructions based on information you provide for your current tax return. Refund boost claimed in advertising calculated using recent IRS statistics and trade press regarding contributions to retirement accounts. We will highlight other potential savings, too, so your refund boost could be bigger.
Return Import: TaxAct can import the data you filed last year with us or your return from PDF files of 1040 returns prepared by many but not all tax prep software solutions.
TaxAct E-File Concierge™ service provides phone calls and related support regarding federal e-file status changes using the phone number provided in My Account. Service is subject to availability and limited to federal e-filed tax returns.
Quick Start Options: Customers can save time by importing prior year tax returns. TaxAct can import a PDF of prior year returns from most competitors and will automatically import prior year return information if filed with TaxAct. To ensure accuracy, we will ask you to validate any information imported.
Most Popular: TaxAct Deluxe is our most popular product among our online customers with more complex tax situations.
Over 90 Million Returns Filed: Based on e-filed federal returns through TaxAct Consumer and TaxAct Professional software since 2000.
Refund Amounts Shown: Actual refund amounts vary based on your tax situation. Number shown in illustrations are based on IRS published data stating that average 2022 tax refunds were more than $3039. See IRS article for more information.
Trademarks: All trademarks not owned by TaxAct, Inc. that appear on this website are the property of their respective owners, who are not affiliated with, connected to, or sponsored by or of TaxAct, Inc. TurboTax is a registered trademark of Intuit, Inc. H&R Block is a registered trademark of HRB Innovations, Inc.