| Type of Support |
Email Support Email support is always free of charge |
Phone Support |
| Technical Support & Tax Help (Installation, navigation, printing, electronic filing & filing errors, general troubleshooting, tax questions and IRS & State notices) |
Email Support |
(319) 373-4514 * |
| Customer Service (Account record maintenance, Sign-In difficulties, product features, order processing, billing, status of return, and product guarantee & privacy information) |
Email Support |
(319) 373-3600 |
| Sales (Order placement and desktop product questions prior to purchase) |
Email Support |
(800) 573-4287 (319) 265-6500(Limited to order placement and desktop product questions prior to purchase) Order Fax Line: (319) 447-4674 |
| Removal Request (Opt-Out requests for email) |
Email Support |
(888) 378-4396 (Limited to email opt-out requests) |
* Phone Support:
Technical support and tax help by phone is included with Deluxe, Ultimate Bundle and Preparer's Enterprise Edition upon product payment.
Free Edition customers can purchase phone support for the entire tax year for a one-time fee of just $7.95. To learn more about the benefits of upgrading to Deluxe, call TaxACT Customer Service to speak with one of our representatives.
Preparer's Edition customers can purchase phone support for the entire tax year for a one-time fee of just $19.95.
Email Support:
You should receive a response from our support staff on average within 1 business day. If detailed research is necessary, your response could take up to 2 business days.
Corporate Contact Options
| Corporate Marketing Inquiries |
Marketing@TaxACT.com |
(319) 373-3600 |
| Corporate Press Inquiries |
PR@TaxACT.com |
(319) 373-3600 |
| Corporate Fax |
|
(319) 447-4674 |
Our Corporate Headquarters:
2nd Story Software, Inc
1425 60th Street NE, Suite 300
Cedar Rapids, IA 52402
We want to hear your comments about our products & website. Please feel free to contact us at webmaster@taxact.com
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