Help Topic List
Help Topics Under Category: Ordering & Account Information
Account Maintenance > Desktop / CD users
Account Maintenance > Online / Over the Web
- About your Username and Password
- Cancel Account or E-filed Return
- Forgot Secret Question Answer
- Forgot TaxACT Online Username & Password
- Update E-mail Address & Password (Video)
- Update email address and/or password
- Update TaxACT Online email address
Account Maintenance > Professional Preparers
- Cancel Account or E-filed Return
- Credit card number changes
- Prepaid e-filing: EFIN & Password - Preparer's
Billing > Desktop / CD users
- CD-ROM charges
- Credit card billed when product released
- Credit card number changes
- Credit Card refund process for return of product
- Electronic Filing Charges — Resubmissions
- Fax or mail in payment for an order
- Release date of Final Version
- State Filing Charges - Online Users
- State Release Dates
- TaxACT Product Fee Payment Options
Billing > Online / Over the Web
- Credit Card refund process for return of product
- Electronic Filing Charges — Resubmissions
- My TaxACT Online Charges
- Release date of Final Version
- State Filing Charges - Online Users
- State Release Dates
- TaxACT Product Fee Payment Options
- Update E-mail Address & Password (Video)
Billing > Professional Preparers
- CD-ROM charges
- Credit card billed when product released
- Credit card number changes
- Credit Card refund process for return of product
- Electronic Filing Charges — Resubmissions
- Fax or mail in payment for an order
- Prepaid e-filing: EFIN & Password - Preparer's
- Preparer Electronic Filing Prices
- Release date of Final Version
- State Release Dates
IRS/State Filing > Desktop / CD Users
- Create & File Prior Year Return(s)
- Declaration Control Number (DCN) for 8453/8453-OL
- E-file limitation of 5 returns
- E-filing States-Stand Alone vs. Piggyback
- Filing an Extension - Form 4868
- IRS contact information
- IRS Refund Cycle Chart
- IRS Rejection Code 448
- Mailing addresses for filing
- State Filing Charges
IRS/State Filing > Online / Over the Web
- Create & File Prior Year Return(s)
- Declaration Control Number (DCN) for 8453/8453-OL
- E-file limitation of 5 returns
- E-filing States-Stand Alone vs. Piggyback
- Filing an Extension - Form 4868
- IRS contact information
- IRS Refund Cycle Chart
- IRS Rejection Code 448
- Mailing addresses for filing
- State Filing Charges
IRS/State Filing > Professional Preparers
- Create & File Prior Year Return(s)
- Declaration Control Number (DCN) for 8453/8453-OL
- E-file limitation of 5 returns
- E-filing States-Stand Alone vs. Piggyback
- Filing an Extension - Form 4868
- IRS contact information
- IRS Refund Cycle Chart
- IRS Rejection Code 448
- Mailing addresses for filing
Log-in Issues > Desktop / CD Users
- Access to download - My Account
- Clearing Browser Cache
- Error - Must have Internet Explorer 5.5 or later
- Forgot download version Customer ID and Password
- How to Enable Cookies
- Signing Into TaxACT (Video)
- Unable to log in - Desktop (download / install) or Online (web based)
Log-in Issues > Online / Over the Web
- About your Username and Password
- Clearing Browser Cache
- Continuing returns online after the end of the IRS efile season
- Error - Must have Internet Explorer 5.5 or later
- Forgot Online Username and Password (Video)
- Forgot TaxACT Online Username & Password
- How to Enable Cookies
- Signing Into TaxACT (Video)
- Unable to log in - Desktop (download / install) or Online (web based)
- Update E-mail Address & Password (Video)
- Update TaxACT Online email address
Log-in Issues > Professional Preparers
- Access to download - My Account
- Clearing Browser Cache
- Forgot download version Customer ID and Password
- How to Enable Cookies
- Unable to log in - Desktop (download / install) or Online (web based)
Ordering > Desktop / CD Users
- "Not released" download message after purchase
- ASP error when ordering
- CD-ROM charges
- CD-ROM or download
- Credit card billed when product released
- Credit card number changes
- Fax or mail in payment for an order
- How to Enable Cookies
- Macintosh version availability
- No state software after bundle purchase
- Order process durations
- Place orders from outside the United States
- Release date of Final Version
- Resubmit E-file with new credit card number
- Satisfaction guaranteed
- Signing Into TaxACT (Video)
- State Filing Charges - Online Users
- State Part-Year/Non-Resident form availability
- State Release Dates
- TaxACT Online vs. TaxACT Desktop (Download/CD)
- TaxACT software for previous years
- Unlock code for TaxACT Free Federal Edition
Ordering > Online / Over the Web
- About Final Edition
- Forgot Online Username and Password (Video)
- How to Enable Cookies
- Macintosh version availability
- Release date of Final Version
- Resubmit E-file with new credit card number
- Signing Into TaxACT (Video)
- State Filing Charges - Online Users
- State Part-Year/Non-Resident form availability
- State Release Dates
- TaxACT Online vs. TaxACT Desktop (Download/CD)
- TaxACT software for previous years
- Which version is right for You?
Ordering > Professional Preparers
- "Not released" download message after purchase
- ASP error when ordering
- CD-ROM charges
- CD-ROM or download
- Credit card billed when product released
- Credit card number changes
- Fax or mail in payment for an order
- How to Enable Cookies
- Macintosh version availability
- Order process durations
- Place orders from outside the United States
- Prepaid e-filing: EFIN & Password - Preparer's
- Preparer Electronic Filing Prices
- Preparer's Edition features
- Release date of Final Version
- Resubmit E-file with new credit card number
- Satisfaction guaranteed
- State Part-Year/Non-Resident form availability
- State Release Dates
- TaxACT software for previous years
Product Information > Desktop / CD Users
- "Not released" download message after purchase
- CD-ROM charges
- Credit card billed when product released
- E-file limitation of 5 returns
- E-filing States-Stand Alone vs. Piggyback
- Macintosh version availability
- No state software after bundle purchase
- Place orders from outside the United States
- Preview Edition vs. Final Release
- Release date of Final Version
- Satisfaction guaranteed
- Signing Into TaxACT (Video)
- State Filing Charges - Online Users
- State Part-Year/Non-Resident form availability
- State Release Dates
- TaxACT Online vs. TaxACT Desktop (Download/CD)
- TaxACT software for previous years
- Unlock code for TaxACT Free Federal Edition
Product Information > Online / Over the Web
- About Final Edition
- About Preview Edition
- About your Username and Password
- Credit card billed when product released
- E-file limitation of 5 returns
- E-filing States-Stand Alone vs. Piggyback
- Macintosh version availability
- Place orders from outside the United States
- Release date of Final Version
- Signing Into TaxACT (Video)
- State Filing Charges - Online Users
- State Part-Year/Non-Resident form availability
- State Release Dates
- TaxACT Online vs. TaxACT Desktop (Download/CD)
- TaxACT software for previous years
- Which version is right for You?
Product Information > Professional Preparers
- "Not released" download message after purchase
- CD-ROM charges
- E-file limitation of 5 returns
- E-filing States-Stand Alone vs. Piggyback
- Macintosh version availability
- Prepaid e-filing: EFIN & Password - Preparer's
- Preparer Electronic Filing Prices
- Preparer's Edition features
- Preview Edition vs. Final Release
- Release date of Final Version
- Satisfaction guaranteed
- State Part-Year/Non-Resident form availability
- State Release Dates
- TaxACT software for previous years
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