If your return is being rejected for the prior year Adjusted Gross Income (AGI) not matching the IRS e-file database, please verify the following:
The AGI you are using is from the original return you filed last year. Do not use the AGI from an amended return or from a return corrected by the IRS.
If the prior year's return was filed using the status of married filing jointly with the same spouse, use the same prior year amount for both spouses. DO NOT SPLIT THIS AMOUNT IN HALF.
If the prior year's return was filed using the status of married filing jointly with an ex-spouse, use the same prior year amount from the joint return filed with the ex-spouse.
If you have never filed before, or if you filed last year using an ITIN and you have a Social Security Number this year, select I am a first-time filer or I did NOT file a 2012 tax return on the prior year information screen.
Your Adjusted Gross Income can also be located on your forms. If you filed Form 1040 or Form 1040A, see the last line entry on page 1. Form 1040-EZ filers, see Line 4.
If you aren't sure of your Prior Year AGI, you can obtain an Electronic Filing PIN from the IRS by going to the IRS Website, or you can access a touch-tone self-service system by calling 1-866-704-7388.
Once you have made any necessary corrections, you can resubmit your return at no charge by repeating the Filing steps.