TaxACT® Accuracy GuaranteeRest assured the calculations in TaxACT are correct!
TaxACT Free, Deluxe, Federal, Federal Premier and State Editions include a 100% Accuracy Guarantee. If you are assessed a penalty due to a calculation error in TaxACT Free, Deluxe, Federal, Federal Premier or State Editions, we'll pay the penalty and interest. See details on the guarantee below.
2nd Story Software® guarantees the accuracy of its calculations in the Free, Deluxe, Federal, Federal Premier and State Editions of TaxACT only. If you are assessed a penalty due to a calculation error generated by TaxACT Free Edition, Deluxe, Federal, Federal Premier or State on the Consumer's tax form, 2nd Story Software will reimburse Consumer the amount of the penalty and interest attributed to the calculation error. This remedy is limited to Consumer's personal return and does not apply if Consumer uses TaxACT to prepare returns for persons or entities other than Consumer. This guarantee and warranty does not apply if Consumer overrides amounts within any tax return.
The ultimate responsibility for any tax returns prepared using TaxACT software remains with Consumer. This Guarantee does not apply to, and 2nd Story Software has no responsibility or liability for, Consumer's failure to enter all required information accurately, Consumer's willful or fraudulent omission or inclusion of information on a tax return, Consumer's wrongful classification or description of information on a tax return, or Consumer's failure to file a timely tax return.
If Consumer believes he or she is entitled to the reimbursement described herein, Consumer must provide written notice to 2nd Story Software, Inc., within 30 days of the IRS/State Agency imposing a penalty at 1425 60th Street NE, Suite 300, Cedar Rapids, IA 52402. The Consumer must include a paper copy and a data file copy of the TaxACT return, a copy of the penalty notification from the IRS and any other pertinent data that may be requested in order to determine if the penalty was indeed due to a calculation error in TaxACT Free, Deluxe, Federal, Federal Premier or State Editions. Note: If you used TaxACT Online, the data file is not required.
TaxACT® Maximum Refund PledgeBiggest refund guaranteed with TaxACT!
TaxACT Free, Deluxe, Federal and Federal Premier Editions include a maximum federal refund pledge for accepted federal e-filed returns.
If you get a larger refund or smaller tax due from another tax preparation method with the same data, we will refund the applicable product price you paid for your TaxACT Deluxe, Federal or Federal Premier return. TaxACT Free Edition and TaxACT Federal Edition customers who acquired their product at no cost through a special download offer, are entitled to a payment of $4.95. Refund claims must be made in writing within sixty (60) days of your TaxACT filing date. To qualify for guarantee, the larger refund or smaller tax due cannot be attributed to variations in data you provided TaxACT for tax preparation (including but not limited to non-cash contributions) or for positions taken by you or your preparer that are contrary to the law. This only applies to accepted federal e-filed returns.
Written notice must be sent to 2nd Story Software, Inc., 1425 60th Street NE, Suite 300, Cedar Rapids, IA 52402. The Consumer must include a paper copy of the TaxACT return, a data file copy of the TaxACT return, and a paper copy of the return from another tax preparation method. Note: If you used TaxACT Online, the data file is not required.