Join our team!

We are currently seeking individuals to join our TaxACT support center team for the upcoming tax season as Help Center Representatives. Help Center Representatives will answer incoming phone calls and email correspondence from customers with an assortment of support related questions related to our TaxACT product line. TaxACT products are promoted on each call.

The ideal candidate will be upbeat and personable with great written and oral communication skills, ability to multi-task in a fast paced, team focused call center environment, and have exceptional attention to detail. Previous call center phone and email experience is a plus, and Microsoft Windows and basic computer and Internet knowledge is required.

For candidates that have worked previous technical or help desk support positions and that possess a drive to grow and advance their technical skills, we are also seeking candidates to fill Product Support Specialist positions for the upcoming tax season.

After the required training period as a Help Center Representative, and upon passing an intense TaxACT product test, those advancing as Product Support Specialists will troubleshoot computer hardware and software issues related to the TaxACT product line through incoming phone calls and email correspondence from our customers. Working knowledge of computer operating systems, the Internet and Internet browsers is required. TaxACT products are promoted on each call.

Apply today - contact one of the follow partners:

Join Remedy's team to work at 2nd Story Software as a Help Center Representative or Product Support Specialist.

Contact Susan Schminke
Phone: 319-294-0290
Email: Susan Schminke
Online: Apply Online

To apply for Help Center Representative positions, please contact either of the following at Aerotek Professional Services.

Contact Tyler Nugent (Recruiter)
Phone: 319-731-1064
Email: Tyler Nugent

or Chandra Wiezorek (Recruiter)
Phone: 319-731-1076
Email: Chandra Wiezorek

Kelly Services is partnering with 2nd Story Software to fill positions for both Help Center Representative and Product Support Specialist positions.

Contact Kelly Services
Phone: 319-366-1897
Email: Kelly Services

Candidates interested in applying for Product Support Specialist roles please contact TEKsystems.

Contact Mark Seaton
Phone: 319-298-0810
Email: Mark Seaton

2nd Story Software, Inc. is an Equal Opportunity Employer (EOE).

Desire some "real world" experience in working with taxes? Join the 2nd Story TaxPayer Support Department for the upcoming tax season. 2nd Story Software, makers of TaxACT, is the nation's fastest growing online tax software company. We provide income tax preparation software directly to consumers and tax professionals.

This is a great opportunity for you to learn about every type of income tax issue and situation that taxpayers may encounter. Our web based application appeals to people across the nation and provides you the opportunity to help with every type of tax situation imaginable. Each day will present a unique challenge and you will find no two days to be the same.

Responsibilities:

• Providing customers with assistance in utilizing TaxACT software. This would include helping them to find the information in the program, helping them to identify appropriate data entry points and clarify the questions the program asks and generally helping the taxpayer to maximize the benefit they receive from the program.
• Help customers understand how the tax rules and regulations have applied to their specific return.
• Assist taxpayers in obtaining solutions to both general tax questions and also those specific to their situation.
• Special projects as assigned.

The ideal candidate will possess:

• Interest in individual income taxes.
• Completion of a course in individual income taxes.
• Ability to utilize tax research materials.
• Ability to pay close attention to detail.
• Ability to work in a fast paced, multi-tasking environment.
• Great communication skills.
• Ability to pass both a credit and criminal background check.

Internships available in Cedar Rapids, Iowa from 11/28/11 through 4/17/12. Deadline for applying is 10/21/11.

$10/hr, flexible hours available.

If interested, send resume via email to hr@taxact.com or mail to: Human Resources 2nd Story Software, Inc. 1425 60th Street NE, Suite 300 Cedar Rapids, IA 52402

2nd Story Software, Inc. is an Equal Opportunity Employer (EOE).

Join the 2nd Story TaxPayer Support Department for the upcoming tax season. 2nd Story Software, makers of TaxACT, is the nation's fastest growing online tax software company. We provide income tax preparation software directly to consumers and tax professionals.

You will see every type of income tax issue and situation that taxpayers may encounter. Our web based application appeals to people across the nation and provides you the opportunity to help with every type of tax situation imaginable. Each day will present a unique challenge and you will find no two days to be the same.

Responsibilities:

• Providing customers with assistance in utilizing TaxACT software. This would include helping them to find the information in the program, helping them to identify appropriate data entry points and clarify the questions the program asks and generally helping the taxpayer to maximize the benefit they receive from the program.
• Help customers understand how the tax rules and regulations have applied to their specific return.
• Assist taxpayers in obtaining solutions to both general tax questions and also those specific to their situation.
• Special projects as assigned.

The ideal candidate will possess:

• Coursework or experience in individual income taxes.
• Good computer skills & working experience.
• Ability to utilize tax research materials.
• Ability to pay close attention to detail.
• Ability to work in a fast paced, multi-tasking environment.
• Great communication skills.
• Ability to pass both a credit and criminal background check.

Positions available in Cedar Rapids, Iowa from 11/28/11 through 4/17/12. Deadline for applying is 10/21/11.

Wage commensurate with abilities and experience.

If interested, send resume via email to hr@taxact.com or mail to: Human Resources 2nd Story Software, Inc. 1425 60th Street NE, Suite 300 Cedar Rapids, IA 52402

2nd Story Software, Inc. is an Equal Opportunity Employer (EOE).

2nd Story Software is searching for a full-time web designer with strong technical and artistic skills to join our growing marketing team. This dynamic person will design and construct graphics and content for web pages, online advertisements, software applications and, on occasion, print collateral.

Web designers collaborate with others in marketing and development on a regular basis in order to create high-impact designs intended to engage, inform and market to customers. Due to the spectrum of projects, designers are expected to develop a solid understanding of TaxACT products, customers and creative strategy.

Required work and/or classroom experience*:

• Extensive web design and website development
• Server-side scripting languages (ASP, PHP, etc.)
• HTML and CSS (writing without WYSIWYG editors)
• JavaScript
• Strong visual and graphic design skills
• Demonstrated use of web design best practices (browser nuances, navigation, image optimization and other accessibility issues)

*Portfolio of recent work required.

Required skills:

• Ability to take direction and follow established styles
• Creative problem-solving abilities
• Innovative, entrepreneurial thinking
• Working independently with minimal supervision
• Dedication to seeing projects through conception to implementation
• Strong abilities in Photoshop
• Working knowledge of InDesign

Highly desirable, but not required:

• Solid understanding of search engine optimization
• Working knowledge of Flash
• Web analytics
• Experience with Camtasia, Captivate or equivalent video editing software

2nd Story Software offers competitive salaries commensurate with experience plus bonus opportunities. Matching 401(k) plan offered, as well as a comprehensive benefit package with health, dental, STD, LTD and life insurance. You will love the casual work environment while working with the latest tools and technology.

About 2nd Story Software and TaxACT:

2nd Story Software is a privately held company that produces TaxACT, a critically acclaimed tax preparation Web service and software. Since its founding in 1998, the company has expanded each year due to the ever-growing popularity of do-it-yourself tax preparation. Despite the increasingly competitive nature of the industry, TaxACT has remained the #2 destination for online tax preparation for the last five consecutive tax years.

Learn more about this growing company and TaxACT at www.taxact.com.

To apply, send a resume and cover letter to: hr@taxact.com

2nd Story Software, makers of TaxACT, the online destination for free tax preparation services, has an immediate opening for a Social Media and Communications Strategist in the marketing department.

This individual will function as the customer voice as it relates to the TaxACT experience. We are seeking a self starter who will provide oversight and direction for new media . Excellent verbal and written communication skills with a foundation in social media are required.

Responsibilities:

• Create a comprehensive social media strategy which increases visibility, registrations and site traffic for the TaxACT brand.
• Test new and alternative ways to leverage social media activities for consumer, business and professional preparer audiences.
• Using social media as a conduit for word-of-mouth programs to build and engage community participation amongcustomers, potential customers, colleagues and industry leaders around the TaxACT brand.
• Reinforce and create brand loyalty by listening to the needs and preferences of the TaxACT community and responding with solutions.
• Monitor trends in social media using both internal and external tools and apply that knowledge to increase the use of social media.
• Strategize with and educate the management and others across the company about incorporating relevant social media techniques into the corporate culture and the TaxACT products and services.
• Measure the impact of social media on overall marketing efforts.
• Maintain and evolve the company's blog.
• Review CSS survey results and work towards improving customer relations as a result.
• Look for opportunities to engage our customers as brand ambassadors through refer-a-friend and other accepted social media communications.

The Ideal candidate will have experience in the following areas:

• Bachelor's degree or equivalent experience.
• Writing samples demonstrative of content development skills is required.
• Understanding of social media tools and techniques.
• Willingness to continually expand upon social media knowledgebase.
• Excellent verbal and written communication skills.
• Ability to create great working relationships at all levels of the company and across multiple disciplines.
• Background in customer relationship management.

2nd Story Software offers competitive salaries commensurate with experience plus bonus opportunities. Matching 401(k) plan offered, as well as a comprehensive benefit package with health, dental, STD, LTD and life insurance. You will love the casual work environment while working with the latest tools and technology.

About 2nd Story Software and TaxACT:

2nd Story Software is a privately held company that produces TaxACT, a critically acclaimed tax preparation Web service and software. Since its founding in 1998, the company has expanded each year due to the ever-growing popularity of do-it-yourself tax preparation. Despite the increasingly competitive nature of the industry, TaxACT has remained the #2 destination for online tax preparation for the last five consecutive tax years.

Learn more about this growing company and TaxACT at www.taxact.com.

To apply, send a resume and cover letter to: hr@taxact.com

2nd Story Software®, Inc, the makers of TaxACT, is hiring dynamic Senior and entry level web application developers to work in an expanding, one-of-a-kind, fun and fast-paced environment.

Well-rounded developers will join the ranks of our innovative application development team responsible for developing, maintaining and enhancing a high volume web application, interface and back-end systems development.

Skills and requirements:

• Degree in Computer Science or related field
• Use of Microsoft Visual C++, ASP, VB Script, JavaScript, HTML
• Experience with object oriented programming
• Experience with SQL, ISAPI, COM, Windows Servers is a plus
• Minimum of 1-2 years application development experience is a plus

Ideal candidates will also have:

• Excellent communication skills for effective collaboration with peers
• Entrepreneurial spirit and creative problem-solving abilities
• Flexibility required to work in the demanding tax preparation solution industry
• Ability to multi-task and quickly shift priorities when needed
• Ability to work independently as well as on a team
• Desire to remain current with the latest software standards, technology and best practices

2nd Story Software offers competitive salaries commensurate with experience plus bonus opportunities. Matching 401(k) plan offered, as well as a comprehensive benefit package with health, dental, STD, LTD and life insurance. You will love the casual work environment while working with the latest tools and technology.

About 2nd Story Software and TaxACT:

2nd Story Software is a privately held company that produces TaxACT, a critically acclaimed tax preparation Web service and software. Since its founding in 1998, the company has expanded each year due to the ever-growing popularity of do-it-yourself tax preparation. Despite the increasingly competitive nature of the industry, TaxACT has remained the #2 destination for online tax preparation for the last five consecutive tax years.

Learn more about this growing company and TaxACT at www.taxact.com.

To apply, send a resume and cover letter to: hr@taxact.com