Contact 2nd Story Software
Service & Support Departments
We believe in the quality & usability of our TaxACT products.
Customer Service & Technical Support is always FREE via the web at 2nd Story Software.
FAST & FREE E-mail Support
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E-mail Technical Support Question
Get assistance installing, operating, and technical troubleshooting of your TaxACT products.
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E-mail e-file Support Question
Check the status of your electronically filed return or get answers to e-file error codes.
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E-mail TaxACT Online Support Question
Send questions regarding TaxACT Online, your source for preparing your tax return over the web.
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E-mail Sales Question
Send questions about our products before purchase, or place an order offline.
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E-mail Customer Service Question
Check the status of or make changes to a current order, ask a billing or shipping question, update your email or mailing address, or ask other service related questions.
For answers NOW, search our extensive list of FAQs:
- Top 15 FAQs
- Full list of FAQs
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Search our FAQs (below):
Contact Technical Support by Phone
(normal long distance phone charges apply)
Note: Technical Support by Phone is only available to TaxACT Deluxe, TaxACT Ultimate Bundle, and TaxACT Preparer's Edition users. If you are a TaxACT Standard user, you can receive free technical support via email, or upgrade to TaxACT Deluxe when speaking to a phone representative.
- (319) 373-4514 (see the green 'Office Hours' box at right)
Non-Support Contact Options
Customer Comments
We want to hear your comments about our products & our website. Please feel free to contact us at webmaster@taxact.com
Phone & Address Information
Our headquarters are located at:
2nd Story Software, Inc.
5925 Dry Creek Lane, NE
Cedar Rapids, IA 52402
| Corporate Phone: | (319) 373-3600 | (Corporate marketing and press inquiries) |
| Corporate Fax: | (319) 447-4674 | |
| Customer Service: | (319) 373-3600 | (For assistance with billing inquiries, shipping status, efile status, account updates, and other service related questions) |
| (888) 378-4396 | (Email removal requests) | |
| Orders By Phone Toll-Free: | (800) 573-4287 | (For assistance with product questions before purchase and order placement by phone) |
| Orders By Fax: | (319) 447-4674 | |
| Technical Support: | (319) 373-4514 | (For assistance with installing, operating, and technical troubleshooting of your TaxACT products) |
Order or Upgrade Toll-Free: 1-800-573-4287
100% Made & Supported in the USA
©2008 2nd Story Software, Inc. All rights reserved.